Workforce Management Scheduler
Workforce Management Scheduler
Job ID:R242549
Location:Kenosha, Wisconsin
Workforce Management Scheduler
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline! As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect.
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
Build, publish and maintain optimized schedules across Uline's national customer service team.
Manage all non-production activities to ensure proper staffing levels are achieved to meet established service level goals.
Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.
Partner with management to identify and drive Workforce Management (WFM) process improvements.
Support command center responsibilities monitoring real-time activities and volume.
Minimum Requirements
High school diploma or equivalent. Bachelor’s degree preferred.
2+ years in customer service and / or Workforce Management (WFM) with experience using WFM software.
Microsoft Excel experience with intermediate knowledge of formula definitions.
NICE WFM (IEX) scheduling system experience is preferred.
Strong multi-tasking, organizational and communication skills with excellent attention to detail.
Benefits
Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
401(k) with 6% employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals and profit sharing.
Employee Perks
First-class fitness center.
Beautifully maintained walking trails.
About Uline
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
